Privacy Policy

RovrCare™

a service of Change Path One LLC

Effective Date: March 2026 | Version 1.0

This Privacy Policy (this “Policy”) describes how RovrCare™, a service operated by Change Path One LLC dba (“RovrCare™,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise manages the personal information you provide when engaging our facilitated services through our website, mobile application, and any related online platforms on which this Policy is posted (collectively, the “Service”).

This Policy is written in English. We do not guarantee the accuracy of translated versions. In the event of a conflict between a translated version and the English version, the English version controls.

By accessing or using the Service, you acknowledge that you have read and understood this Policy. If you do not agree to the terms of this Policy, please do not use the Service.

1. Age Restriction

The Service is intended exclusively for individuals eighteen (18) years of age or older. We do not knowingly collect personal information from children under the age of eighteen. If you are under eighteen, please do not use the Service or submit any personal information. If we learn that we have inadvertently collected personal information from a child, we will delete it promptly. To report concerns, contact us at privacy@rovrcare.com.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information when you create an account, book a service, contact us, complete onboarding forms, respond to surveys, or otherwise interact with the Service. This includes:

Contact information: name, email address, phone number, and service address
Account credentials: username and password
Payment information: processed securely through Stripe, Inc. RovrCare™ does not store raw payment card data
Service preferences, scheduling requests, and communications submitted through the platform
Feedback, reviews, and survey responses

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain technical information, including:

Device identifiers and mobile network information
IP address and browser or app type
Usage data: pages visited, features accessed, time spent on the Service
Cookies and similar tracking technologies (see Section 6)

2.3 Geolocation Information

RovrCare™ collects geolocation data for specific operational purposes. For users, approximate location may be collected to match available ROVRs in your area. For ROVRs (our Mobile Companions), precise geolocation and time-tracking data are collected during active shifts through the Connecteam platform. This data is used to:

Verify shift start and end times for accurate compensation
Support ROVR safety, including real-time location sharing when the RovrCall™ emergency panic button is activated
Enable scheduling and routing efficiency through our operations dashboard
Maintain compliance and accountability records

Geolocation tracking via Connecteam is active only during scheduled working hours and is not continuous outside of work shifts. ROVRs are notified of and consent to this tracking as part of their employment agreement.

2.4 Sensitive Information

In limited circumstances, RovrCare™ may collect and retain basic care-context notes associated with a user’s service profile. For example, a ROVR may note relevant user preferences or environmental considerations that support consistent, safe service delivery (e.g., mobility limitations, preferred communication style, or home environment notes). This information:

Is limited to what is necessary for safe and effective companion care service delivery
Is not used for medical diagnosis, clinical decision-making, or health profiling
Is not shared with insurers, healthcare providers, or third-party data brokers
Is accessible only to authorized RovrCare™ operations personnel and the assigned ROVR

We do not collect biometric data, genetic data, government identification numbers, financial account credentials, or information about your racial or ethnic origin, religious beliefs, sexual orientation, or union membership. Please do not submit such information through the Service.

2.5 Information from Third Parties

We may receive limited information about you from third-party partners, such as referral sources or marketing platforms. We may combine this with information we already hold to improve service relevance and communication.

3. How We Use Your Information

RovrCare™ uses personal information only as necessary to operate, maintain, and improve the Service. Specific purposes include:

Creating and managing your account
Processing bookings, coordinating ROVR assignments, and delivering companion care services
Processing payments securely through Stripe
Sending transactional communications via RovrCall™ (powered by Twilio) and email, including booking confirmations, arrival notifications, and service updates
Managing ROVR scheduling, time-tracking, and compliance through Connecteam
Supporting ROVR and user safety, including emergency response coordination
Maintaining records for legal compliance and dispute resolution
Improving the Service through aggregated, non-identifying analytics
Communicating with you about the Service, including material policy updates

We collect and process the minimum amount of personal information necessary for these purposes. We do not use your information for purposes beyond what is described in this Policy without prior notice and, where required by law, your consent.

4. Disclosure of Personal Information

RovrCare™ does not sell, rent, or trade your personal information to third parties, and does not share your personal information for cross-context behavioral advertising. We may disclose your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to operate the Service on our behalf. These providers have access to personal information only as needed to perform their designated functions and are contractually prohibited from using it for other purposes. Current providers include:

Stripe, Inc. — payment processing
Twilio, Inc. — voice and SMS communications through the RovrCall™ platform
Connecteam — ROVR scheduling, time-tracking, geolocation, and HR management
Other vendors supporting platform hosting, database management, analytics, and security

4.2 Legal and Compliance Disclosures

We may disclose personal information to government authorities, law enforcement, or other parties when required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect the safety of any person, enforce our agreements, or prevent illegal activity.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business reorganization, your personal information may be transferred as part of the transaction. We will provide reasonable notice before any such transfer and ensure the receiving party is bound by privacy protections consistent with this Policy.

4.4 Aggregated, Non-Identifying Information

We may share aggregated, de-identified data with third parties for industry analysis, research, or service improvement. This data cannot reasonably be used to identify any individual.

5. Communications — SMS and Email

5.1 Transactional Communications

By providing your phone number and using the Service, you consent to receiving transactional communications from RovrCare™ through the RovrCall™ platform (powered by Twilio). These include booking confirmations, ROVR arrival notifications, scheduling updates, and safety alerts. Transactional messages are required for the effective delivery of services and are not subject to general opt-out.

Message frequency varies based on your service activity and may include messages for each booking, reminder, and service update. You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact support@rovrcare.com or call (855) 446-7687.

5.2 Marketing Communications

We may send marketing emails or text messages if you have opted in. Marketing communications are never a condition of using the Service. You may opt out at any time by:

Clicking the unsubscribe link in any marketing email
Replying STOP to any marketing text message
Contacting us at privacy@rovrcare.com

Standard message and data rates may apply to text messages.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to support platform functionality, analyze usage patterns, and improve the Service. You may disable cookies through your browser or device settings; however, doing so may limit certain features, including account login.

We do not use tracking technologies to collect information unrelated to your use of the Service. At this time, we do not respond to browser Do Not Track (DNT) signals.

7. Third-Party Links

The Service may contain links to third-party websites or platforms, including social media channels. RovrCare™ is not responsible for the privacy practices or content of those sites. This Policy does not apply to information you provide to third-party platforms. We encourage you to review the privacy policies of any external sites you visit.

8. Data Security

RovrCare™ implements reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Sensitive information, including payment data, is encrypted in transit and processed through Stripe’s PCI-compliant infrastructure. RovrCare™ does not store raw payment card data.

No data transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security and disclaim liability for unauthorized access to the extent permitted by applicable law. You are responsible for maintaining the security of your account credentials and should report any suspected unauthorized access to privacy@rovrcare.com immediately.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, maintain our employment and user records, and comply with applicable legal obligations. When personal information is no longer needed, we delete or anonymize it in accordance with our data retention practices. ROVR personnel records are retained for the duration of employment plus seven (7) years post-separation.

10. Your Privacy Rights

Depending on your state of residence, you may have the following rights with respect to your personal information:

Right to Access: Request confirmation that we hold your personal information and obtain a copy
Right to Correct: Update or correct inaccurate personal information
Right to Delete: Request deletion of personal information we hold about you, subject to legal retention requirements
Right to Know: Request details about the categories of information collected, sources, purposes, and third-party disclosures
Right to Opt-Out: Opt out of the sale of personal information (RovrCare™ does not sell personal information)

To exercise any of these rights, contact us at privacy@rovrcare.com. We will respond to verified requests within the timeframes required by applicable law. We will not discriminate against you for exercising your privacy rights.

11. State-Specific Notices

11.1 Texas Residents

Texas residents may submit requests to access, correct, or delete personal information held by RovrCare™. Contact us at privacy@rovrcare.com. RovrCare™ does not sell personal information and does not process personal data for targeted advertising or consumer profiling. For unresolved concerns, Texas residents may contact the Texas Attorney General’s Office.

12. International Users

RovrCare™ is operated in the United States. If you access the Service from outside the United States, your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to this transfer and processing.

13. Policy Updates

We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email to the address associated with your account or through a notice on the Service prior to the effective date. Your continued use of the Service after the effective date of an updated Policy constitutes your acceptance of the changes.

We encourage you to review this Policy periodically.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

RovrCare™ — Privacy & Compliance

Email: privacy@rovrcare.com

Mailing Address: 9115 FM 723 RD STE 550 #210

Richmond, TX 77406

DOCUMENT CONTROL

Document: RovrCare™ Privacy Policy

Version: 1.0

Effective Date: March 2026

Supersedes: Privacy_Policy_3-2026.docx (original draft)

Note:

User Agreement